Refund policy

Return and refund policy on repairs/ Customized items

We do not offer returns or refunds on any repair or customized items. You must contact us about any damaged or defective item within 15 days of the delivery date to qualify for a resolution of the issue. We offer multiple solutions when you are not happy with your repaired/ Customized item. We may Require a photo and or for the item shipped back to us to further investigate and to provide a resolution

Return and refund policy on Embroidery

PLEASE NOTE THAT WE WILL EMBROIDER YOUR GARMENT AT YOUR OWN RISK. 

WE ARE NOT RESPONSIBLE FOR REPLACING YOUR ITEM  

IF SOMETHING SHOULD HAPPEN WHILE DECORATING.

WE DO NOT SELL OR DISTRIBUTE OUR EMBROIDERY FILES OR DESIGNS OF ANY KIND.

There are no returns on custom print, embroidery, and promotional products orders. All sales are final. This includes, but is not limited to deposits on custom print, embroidery, or promotional product orders. 

If you have purchased a branded piece of apparel the following policy is in effect:

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. The branded product must arrive back to us in this condition.

To complete your return, we require a receipt or proof of purchase.